Privacy Policy

1. Who we are

Apartments by Jenriana is a property management and short-let accommodation platform operating across Nigeria. We connect property owners with guests seeking managed, high-quality apartment stays. When we refer to “Apartments by Jenriana”, “we”, “our”, or “us” in this policy, we mean the business operating under that name. Our contact address for privacy matters is hello@apartmentsbyjenriana.com.

2. What information we collect

We collect information you provide directly to us, including:

• Guest information: name, email address, phone number, payment details, and booking history when you make or manage a reservation.
• Partner information: full legal name, phone number, email address, property details, bank account information, and Know Your Customer (KYC) documentation required during partner onboarding.
• Referral partners: name, phone number, email address, agent type, and bank account information for commission processing.
• Usage data: information about how you use our website, including pages visited, time spent, and interactions, collected via standard analytics tools.
• Communications: records of messages, enquiries, and support interactions you send to us.

3. How we use your information

We use the information we collect to:

• Process and manage bookings, payments, and account registration
• Onboard and manage property partners in line with our KYC and compliance obligations
• Process referral partner commission payments
• Send booking confirmations, check-in details, and account-related communications
• Respond to enquiries and provide customer support
• Improve the quality and functionality of our platform and services
• Comply with applicable legal and regulatory requirements in Nigeria

4. How we share your information

We do not sell your personal data. We do not share your information with third parties for their own marketing purposes. We may share information with trusted service providers who assist us in operating our platform, processing payments, or communicating with you — always under strict data processing agreements. We may also disclose information where required by Nigerian law, regulation, or lawful government request.

5. Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for the duration of your account or partnership relationship and for a reasonable period afterwards for legal and operational purposes. KYC documentation is retained in line with applicable regulatory obligations. You may request deletion of your data at any time by contacting us at hello@apartmentsbyjenriana.com, subject to our legal obligations to retain certain records.

6. Your rights

Subject to applicable Nigerian law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@apartmentsbyjenriana.com. We will respond within a reasonable timeframe.

7. Cookies and tracking

Our website uses cookies and similar technologies to improve your experience, analyse usage, and support the functionality of the platform. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of the site.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Payment information is handled through secure, encrypted channels. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security, but we take our data protection obligations seriously.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of the Apartments by Jenriana platform after any update constitutes your acceptance of the revised policy.

10. Contact us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at hello@apartmentsbyjenriana.com or call us on 09024114514.